If there's anything about your gas or electricity bill that's not clear, we'd like to help. Here are some answers to the most common questions relating to billing and payments.
Manage your account online via AGL Energy Online
AGL Energy Online is a quick and easy way to view and pay your bills, view your payment history and set up direct debit and paperless billing. Once registered, you will always have the latest bill information at your fingertips, wherever you are.
Bill payment options
We offer you a wide range of payment options, so you are sure to find one that suits you.
Why is my bill higher than usual?
Does your bill seem high? Our bill enquiries section will help you determine what might be the cause. We also offer advice on how you can reduce your bill.
Understanding your bill
Learn how to read the more technical aspects of your bill. Go straight to the piece of information you are seeking with our interactive bill explainers.
Reduce your bill
Find out how you can reduce your electricity and gas usage here.
Are you eligible for concessions or rebates?
Find out more information about access to state funded concessions, rebates and energy accounts payment assistance here.
Trouble paying your bills?
AGL's Staying Connected Program is available to residential customers who are experiencing temporary or long-term financial difficulties. Depending on your needs, we can provide you with payment options.