Disability Action Plan
Our FY2025-2026 Accessibility Action Plan (AAP) builds on the work that AGL has undertaken over the past few years to improve its disability access and inclusion maturity. The action items contained in the AAP have been carefully developed to drive further meaningful change within our organisation for our employees, customers and the community. The AAP also highlights some of the improvements made in FY23-24 in relation to disability access and inclusion at AGL, with many improvements stemming from the achievement of action items from AGL’s FY23-24 Disability Action Plan.
The AAP is championed by Melinda Hunter (General Counsel & Company Secretary) who is the Executive Sponsor of AGL Ability (AGL’s Disability Employee Network) and is overseen by the AGL Ability Committee.
Accessible processes for customers
We offer several services to help vision impaired customers read their bills, all outlined on the Help & Support page on our website. These include:
- Electronic billing (PDFs can be enlarged on screen),
- Enlarged bills (A3 size),
- Document transposition (into a word template for machine readable output),
- Voice (we will call you to read out your bill line-by-line),
- Audio Graphs and VoiceOver features (which turn charts into audible representations on the AGL app).
To request these services, log in to My Account or get in touch with our team.
We have also developed an Easy English guide to explain energy bills which is available here.
If you are deaf or find it hard to hear or talk you can contact the National Relay Service online or call 1300 555 727.
Valuable 500
We have committed to The Valuable 500, making us the first Australian energy company to join the global collective.
The Valuable 500 is a global movement putting disability inclusion on the business leadership agenda. The movement is calling on 500 of the most influential business leaders and their organisations to ignite systematic change for the 1.3 billion people living with disabilities around the world. As members, we will join a community of like-minded businesses committed to raising their game on disability.
AGL Ability network
The AGL Ability Network is an internal space for all AGL people to collaborate, support each other and discuss disability inclusion, supported by our AGL Ability Committee. As part of the network, we welcome people of all abilities to be a part of the conversation and get involved in events and news through our internal online channels.
Feedback
Please contact us on Disability@agl.com.au to provide feedback on the accessibility of our products and services. We welcome all feedback, particularly from our customers with lived experience with disability.
