Peak Energy Rewards

What is Peak Energy Rewards?

When there's increased demand on the electrical grid, we'll invite you to participate in a 1-3 hour peak event and shift your home energy use.

We’ll set a personalised target for you to meet by making small adjustments to when you run your home appliances. If you succeed, you’ll earn an electricity bill credit

Earn electricity bill credits¹, up to:

for each 1-hour
peak event

$10

for each 2 or 3-hour
peak event

How to participate

Join for free

We’ll take you to My Account to sign up.²

Get SMS alerts

We’ll invite you to join a peak event.³

Shift your energy usage

Delay using large appliances during the peak event.

Get rewarded with credits

Around a week later, we’ll let you know if you earned any rewards.³

Join now

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Small changes make a big impact

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Join a community of 150,000+

We work together to collectively lower electricity use when there’s increased demand on the electricity grid. After each peak event, we’ll share how much energy you saved.

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Build sustainable habits

By participating in peak events, you’ll help us direct energy to where it's needed the most. Plus, it also aims to create long-term sustainable habits that help benefit the community ongoing.

Tips to shift your energy use

To save energy during a peak event, consider switching off or delaying the use of large electrical appliances.

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Switch off appliances on standby

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Delay laundry and dishwasher

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Spend time outside of home

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Pre-heat or pre-cool your home

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Avoid using hot water

Export excess solar energy

Learn how participating works

Start earning bill credits

Join our community and get rewarded for making small changes.

Join Peak Energy Rewards

Things you should know

To be eligible to participate, you need to:

have an active AGL electricity plan (which could include a solar plan)
have a remotely read digital smart meter installed on your property. Not sure if you have one? Contact us.
be a residential owner or tenant responsible for the electricity supply at your address
provide marketing consent for both email and SMS.

For more information, view the Peak Energy Rewards Terms & Conditions.

Energy savings are measured in kilowatt-hours (kWh), which is a unit of energy that measures your home’s electricity use in an hour.

You’ll be rewarded with bill credits if your electricity use is lower than your reduction target during the event.

These targets are determined before each event and are based on your existing energy usage data. The targets we set will change from event to event, based on your energy use at home.

Learn about participating in Peak Energy Rewards.

Peak Energy Rewards is a demand response program. This means when there’s increased demand on the electrical grid, we’ll invite you to temporarily shift or reduce home energy consumption. Demand response helps balance energy demand, improve grid stability and could even impact energy prices.

Peak events are unplanned and can take place anytime throughout the day, often triggered by extreme weather conditions or energy supply constraints. Shifting energy use during these periods helps us to manage peak demand and the risks it causes, such as power outages.

Need support?

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Participating in Peak Energy Rewards

Learn how to participate in peak events and get rewarded.

Learn more

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Energy saving tips

Smart tips to help you use less energy and save money.

Explore options

Contact us

Email peakenergyrewards@agl.com.au or call 1300 377 118, then select option 3.

Send us an email

Important things to know

¹$5 is the maximum available credit per 1 hour event and $10 is the maximum available credit per 2–3 hour events if you: (1) opt in to an event, and (2) reduce your energy usage to or below your pre-set personalised energy reduction target. Targets will be set for your individual property and notified to you prior to each event and may differ with each event.

²Available to residential AGL electricity customers with a digital ‘smart’ meter in VIC, NSW, SA & QLD (in areas where AGL operates). See full Terms and Conditions here.

³By opting in to the Peak Energy Rewards Program, you agree to receive Peak Energy Rewards communications, including by SMS and email.