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Customer support centre

If you or your business need support, we have options available to help you.

We’re here to help

We are here to provide extra support if you need help for your home or business – now or in the future.

Set up a payment extension

Get a little extra time to pay your next bill.

Get started Payment extension details

Pay in instalments

Break down your bills into smaller amounts with an instalment plan or payment arrangement.

Get started Instalment plan details

Access our hardship program

Set up a tailored support program relevant to your needs.

Get started

Find government support

You may be eligible for concessions and other government support on your energy. Learn more about Government concessions, rebates or grants and the Energy Bill Relief Fund.

With AGL you’ll get more value

Saver Centre

We understand it all adds up, that’s why we created Saver Centre – a place for you to discover tips and tools to help manage your home energy usage. Get advice from our Energy Coach, learn how to prevent bill shock, plus a whole lot more.

Start saving

Support for businesses

If your business is experiencing financial hardship and you're worried about your next payment, please call us on 133 835, and we can discuss options of a payment extension or instalment plan.

If you’re looking at ways to reduce energy consumption, visit our energy efficiency tips for businesses.

Getting in touch

The easiest way to get in touch is to message us any time in the AGL app or by logging in to My Account. Once you log in, you can also manage your account, pay your bills, and track your energy usage.

You can also call us any time on 131 245.

Need someone to talk to? Life can be challenging and the resulting stress can make coping difficult. You can call Lifeline any time on 13 11 14 and access a range of self-help tools at lifeline.org.au.