Together with government support, we’re committed to making energy affordable for every Australian and helping you to manage your energy costs.
We’re always embracing opportunities to deliver competitive offers that are easy to understand. Because we recognise making energy affordable is an important issue for many homes and businesses.
We have and will continue to support government changes and initiatives that help create more transparency and fairness in the energy market.
We want our customers to understand their energy plan. Since 2017, we’ve encouraged millions of customers to discuss their energy plans with us, and we’re changing our bills to make them easier to read.
We recognise that energy offers should also be easy to compare. We’ve worked hard to comply with government and industry regulations to introduce measures that make this easier for you.
We know some people find it harder than others to pay their bills, and they should not lose out on discounts or benefits because of this. Our payment support programs ensure customers in financial difficulty get the support they need.
Customers should have clear, user-friendly fact sheets to compare and understand different energy plans and products. They should also have access to information on government concessions and grants available to assist eligible customers in paying their bills.
We’ve also created Saver Centre, a place for customers to discover how to save energy around their homes or businesses.
New investment in additional generation must be unlocked to make energy prices more affordable.
This is more important now than ever, as the decisions we make today will be the foundation of a future for Australia where energy is affordable, reliable, and sustainable.
Government regulations direct how retailers offer electricity. But we're also doing our bit to make energy simpler and more affordable.
