If you need help, advice or assistance to pay your energy bills, there are a few ways we can help you.
One of those support options we offer customers is Bill Smoothing. Our Bill Smoothing service is ideal for residential and small business customers who want consistency and certainty when paying for energy.
Bill Smoothing is a way of paying smaller amounts more often, helping to manage your energy bill. You can do this instead of paying larger bills a few times a year.
If you set up Bill Smoothing, you can spread your estimated yearly energy costs into even, predictable payments – weekly or monthly. We’ll also help you create a payment plan where you pay a portion of your estimated bill.
If your energy bills totalled $1200 last year, your bill smoothing payment would be $100 monthly. Bill Smoothing also takes into account other factors, such as price changes.
Your yearly energy forecast is calculated using your past usage and a number of other factors. It’s then divided by how often you pay your bill – weekly, fortnightly or monthly. This will help you find your recommended Bill Smoothing payment amount.
If you’re new to AGL or don’t have 12 months of usage history, we will substitute any usage history we have for you from the last 12 months with data on other customers or households like yours.
Bill Smoothing can help both small business and residential customers who have an overdue amount of less than $500 (including GST) or for those looking to:
Bill Smoothing is not available to customers with overdue accounts of more than $500 (including GST) or who are currently on AGL’s hardship program.
Bill Smoothing helps reduce the stress of unexpected high bills and makes it easier for you to budget your finances. Learn how to set it up and if you’re eligible.
