Log in and passwords: set up and change

1. In the AGL App Account tab, tap Settings.

2. Tap Login Details, then Update Password.

3. Enter your new password and tap Update Password.

1. In My Account select your name in the top right corner, then Profile.

2. On the Login details tile, find Login password and select Edit.

3. Enter your new password and select Update Password.

To protect your AGL online account against third parties, we recommend choosing a password that is unique and difficult to guess. This means having a different password for each website you log in to – including AGL.

• Use a minimum of 8 characters with a combination of upper-case letters, numbers and special characters

• Avoid using a string of numbers

• Avoid the use of common words, especially your favourite holiday destination, football team or song

• Never use any publicly available information, such as social media aliases, your birthday, postcode or pet’s name

• Use a different password for each online service

• Use a password generator to create unique passwords

• Update your passwords regularly and use a password manager

1. In the AGL App Account tab, select Settings.

2. Select Login Details, then Update Email.

3. Enter your new email address and select Send Code.

4. A one-time code will be sent to your new email address.

5. Enter the code and select Save.

1. In My Account select your name in the top right corner, then Profile

2. On the Login details tile, find Login email then select Edit.

3. Enter your new email address and select Send code.

4. A one-time code will be sent to your new email address.

5. Enter the code and select Save.

Two-factor authentication (2FA) helps keep your AGL account safe.

In the AGL app

1. Go to the Account tab and select Settings.

2. Select Login Details.

3. Select Set Up Two-Factor Authentication to activate or deactivate 2FA.

In My Account

1. Log in to My Account with your registered email address. If you don't have a password set, you’ll be prompted to set one up.

2. If you have multiple properties, select a property.

3. Select your name in the top right corner, then Profile.

4. Go to the Personal Details tab, find Two-factor authentication, then select Edit.

5. Confirm your email address and mobile number and then enable 2FA.

Note: 2FA is set up on your login account and will apply to all properties linked to your account.

Energy customers

If you’ve set up 2FA on your AGL energy account, you’ll need to use it when you log in. But to keep your account secure, we may ask you to use 2FA even if you haven’t set it up. For example, if you try to access your account on a new device, we’ll send you an SMS or email with a unique one-time code for verification.

Internet and mobile customers

2FA is enabled automatically on your AGL mobile or nbn® account, and you can’t modify your 2FA settings. If you’re logging in for the first time and don't have a password set up, we’ll ask you to create one. 

1. Log in with your email or mobile and password.

2. We’ll send a one-time code to your email or mobile.

3. Enter this code in the Enter Code field and select Continue to finalise login.

The one-time code is only valid for five minutes after it is sent. If it expires, you'll need to request another one.

1. In the AGL app Account tab, tap Settings.

2. Tap Login Details.

3. Tap Link Social and link your social or third-party accounts.

1. In My Account, select your name in the top right corner, then Profile.

2. On the Login details tile, find Social media accounts then select Edit

3. Select your social account.

4. Log in to your social or third-party account and follow the prompts.