Mobile billing explained
Explore online payments, understand mobile bill details and learn about financial support options.
Ways to pay
We have lots of ways to pay your bill, so you can pick the one that works for you.
Pay your bill
You can use your credit or debit card to pay your internet bill.
Understand your bill
Firstly, here’s what to expect on your mobile bill. On page one, you’ll see a summary with:
- your bill total
- the due date
- your account number
- sub-total for each service
- the payment reference number (located in the How to Pay section at the bottom of the first page).
Starting on page two of your bill, you'll see details of your plan or plans including itemised charges of all your activities.
Support with bill payments
If you’re having trouble paying your current or ongoing bills, we have some options to help you. We may be able to:
- postpone, extend, or defer the time for paying a bill temporarily
- apply a credit to your account
- make a payment plan that matches your budget
- discount a bill charge
- change usage limits so that you are not disconnected
- offer a free non-automatic payment method.
To apply for short-term or long-term payment assistance, please go to Payment assistance.
For more information, view our Payment Assistance Policy.
Arrange a payment extension
You can apply for a payment extension to help with paying your mobile bill. Email TelcoCredit@telecommunications.agl.com.au with the following details:
- Name
- Account number
- Date of birth
- Contact number on account
Or contact us.
Fees
You may be charged additional fees on your bill when they apply. These include:
Payment processing fee
Over the counter fee
Late payment fee
Paper bill fee
Dishonour fee
Connection fee.
For more information on fees and charges, see our AGL Telecommunications Customer Terms (PDF) or check your bill.
More terms and conditions
For more terms and conditions, including AGL Telecommunications Customer Terms, Key Fact Sheets and our Direct Debit Request Service Agreement, go to Terms and conditions.
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