Gas leaks and safety

Manage gas leaks, service interruptions and new connections in your home.

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In case of emergency

Call 000 now If you believe there is a major gas leak and the situation may be dangerous to life or property.

Suspect a gas leak?

A gas leak can pose a potential danger to those in your household. If you can smell gas:

  1. Try to find the source of the smell. Look at your stove gas burner, other gas appliances or the piping near your gas meter.
  2. If you cannot identify the source or it is coming from an appliance that is turned off, switch the natural gas handle on your meter to the off position.
  3. Open your windows for better ventilation. Check that stove burners, naked flames, and pilot lights are off. Finally, turn off your electricity at the fuse box.
  4. From outside the house, call your local licensed plumber or gas fitter. If you are renting, call your real estate agent.

Notify your gas distributor

As well as a licensed plumber or gas fitter, call your local gas distributor. You can find their number on your AGL bill. If you know the name of your distributor, you can find their number below. Otherwise, find out who distributes gas to your area at Australian Energy Regulator.

Distributor Contact details
Jemena Gas Networks

131 909

www.jemena.com.au

Australian Gas Networks

1800 427 532

www.australiangasnetworks.com.au

When to contact us

If any of the following applies to you, get in touch with us:

  • You have no gas at all
  • Your gas has been disconnected in error
  • Your meter has been stolen
  • You require a meter re-light (for example, if construction work has occurred on your street)
  • You can smell gas coming directly from the meter
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Planning a backyard or home renovation?

Before you start, contact Dial Before You Dig to help you navigate your property's underground cabling and piping. It's free and easy to request underground utility information. 

Gas systems safety

There are some things you can do to stay safe when choosing and using gas systems in your home.

More ways we can help

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