Gas leaks and safety
Manage gas leaks, service interruptions and new connections in your home.
Suspect a gas leak?
A gas leak can pose a potential danger to those in your household. If you can smell gas:
- Try to find the source of the smell. Look at your stove gas burner, other gas appliances or the piping near your gas meter.
- If you cannot identify the source or it is coming from an appliance that is turned off, switch the natural gas handle on your meter to the off position.
- Open your windows for better ventilation. Check that stove burners, naked flames, and pilot lights are off. Finally, turn off your electricity at the fuse box.
- From outside the house, call your local licensed plumber or gas fitter. If you are renting, call your real estate agent.
Notify your gas distributor
As well as a licensed plumber or gas fitter, call your local gas distributor. You can find their number on your AGL bill. If you know the name of your distributor, you can find their number below. Otherwise, find out who distributes gas to your area at Australian Energy Regulator.
Distributor | Contact details |
---|---|
Jemena Gas Networks | |
Australian Gas Networks |
When to contact us
If any of the following applies to you, get in touch with us:
- You have no gas at all
- Your gas has been disconnected in error
- Your meter has been stolen
- You require a meter re-light (for example, if construction work has occurred on your street)
- You can smell gas coming directly from the meter
Gas systems safety
There are some things you can do to stay safe when choosing and using gas systems in your home.