Power outages
What to do when your power goes out.
Check if the power is out across your neighbourhood
If it’s safe to do so, see if your neighbours’ properties or nearby streetlights still have power. If their power is out too (or you’re not sure) see Power is out across my neighbourhood.
If only your property has a power outage, see Power is out at my property only.
Power is out across my neighbourhood
Find your local energy distributor
You can find your distributor on the Australian Energy Regulator’s website.
Or, you can check your AGL energy bill. Your distributor and their contact details are listed under ‘Faults and Emergencies
Contact your distributor
Power is out at my property only
Check your fuse box to see if the main switch is still on. A safety switch may have been triggered and turned off your power.
Turning the main switch back on may fix the problem. If your power keeps going off, you could have an electrical fault or problem with an appliance.
If you believe you have a faulty appliance, stop using it. If you can’t identify the fault, call a licensed electrician. Never try to fix an electrical fault yourself.
Troubleshoot your electric hot water system
If you experience a power outage, your electric hot water system may be affected. If this happens, call your distributor (see Find your local energy distributor).
If you have power to the house but your hot water system isn't working, get advice on Hot water problems.
Issues with your gas supply or meter
Get in touch with us if:
- you have no gas
- your gas has been disconnected in error
- your gas meter is stolen
- you need a meter re-light (for example, if construction work has occurred on your street).
Log in to My Account or the AGL app to chat with us.
For further support, call 131 245.
Plan ahead for power outages
- Save your distributor's number and website in your phone for when the power goes out. You can find this on your AGL energy bill under 'Faults and Emergencies', or see Find your local energy distributor.
- Keep a torch and some candles on hand.
- Register your life support machine with us if you rely on one in your household. We’ll help you put together an action plan for the unlikely event of a power outage.
