Energy Bill Relief Fund 2024-25

Check if you’re eligible

The Australian Government is providing $3.5 billion to extend and expand the Energy Bill Relief Fund and provide relief to eligible households and small businesses through electricity bill rebates in the 2024–25 financial year.

If you’re in New South Wales, Queensland, South Australia or Victoria, this information is for you. If you’re in Western Australia, visit your state government website for information on assistance for electricity bills.

Households

All residential households with an active electricity account are eligible to receive a rebate in the 2024–25 financial year. Customer accounts with multiple addresses will only receive the rebate once.

Businesses

To be eligible your business must:

• be on a separately metered business tariff
• use less electricity than the yearly threshold set for your state. The thresholds are:
  
  
  • New South Wales - 100MWh
  • Queensland - 100MWh
  • South Australia - 160MWh
  • Victoria - 40MWh.

Each business customer can only receive one payment, even if you have more than one business or site.

How much you’ll get, if eligible

Households - up to $300 in quarterly instalments credited to your electricity account. 

Businesses - up to $325 in quarterly instalments credited to your electricity account.  

Please note: Residential and small business customers in Queensland are eligible for this rebate, as well as the Queensland Cost of Living Rebate ($1,000 lump sum payment) or Small Business Rebate ($325 lump sum payment).

For more information, visit your state government website: 

• NSW energy bill relief
  
• QLD energy bill relief
  
• SA energy bill relief
  
• VIC energy bill relief

How and when payments are applied

For most households and businesses, relief payments are applied directly to your electricity account so there’s nothing you need to do. 

If you’re a household or business in an embedded network, how your relief payment is paid depends on your state.

If you’re in an embedded network

Residential

• Victoria - we’re waiting on more information from the state government on how payments will be applied to embedded networks. 
• New South Wales - if your household is in an embedded network, such as a caravan park, retirement village or apartment building, you may need to apply for the household National Energy Bill Relief payment. 
• Queensland - eligible households in privately-owned embedded networks that are separately metered for their electricity consumption will also be eligible for the $1,000 Cost of Living Rebate. More information for customers and embedded network operators is available on the Queensland government website.
• South Australia – residential embedded networks operators will need to fill out the energy rebate for households form or the energy rebate for households variation form and send it to us at: saen@agl.com.au.

Businesses
 

• Victoria - we’re waiting on more information from the state government on how payments will be applied to embedded networks. 
• New South Wales - if your small business is part of an embedded network, such as a shopping centre, you may need to apply for the small business National Energy Bill Relief payment.  
• Queensland - eligible small businesses in privately-owned embedded networks who are separately metered for their electricity consumption will also be eligible for two $325 rebates separate applications). More information for customers and embedded network operators is available on the Queensland government website.
• South Australia – small business embedded network operators will need to fill out the energy rebate for small businesses form or the energy rebate for small business variation form and send it to us at: saen@agl.com.au. 

How to check if your bill relief has been paid

To check we’ve applied your bill relief payment, look in the ‘Understand your bill’ section of your bill.

• For residential customers it will appear under ‘Previous balance and payments’.
• For business customers it will appear under ‘New charges and credits’, under ‘Credits’.

You can also view your bill in My Account or the AGL app.

Small business eligibility dates

Eligibility dates for NSW, QLD and SA:

• 31 July 2024 (Q1)
• 1 October 2024 (Q2)
• 1 January 2025 (Q3)
• 1 April 2025 (Q4)

Eligibility dates for VIC:

• 19 August 2024 (Q1)
• 1 October 2024 (Q2)
• 13 January 2025 (Q3)
• 1 April 2025 (Q4)

Payment dates

Rebates will be applied to your account within 2 weeks of the eligibility date and appear on your following invoice.

The Queensland Cost of Living Rebate and/or Small Business Rebate payment will appear on your first invoice after 1 July 2024.

Energy Bill Relief Fund 2023–24 

The Australian Government partnered with state and territory governments to provide $3 billion in electricity bill relief to eligible households and small businesses in 2023–2024 financial year.

Payments were automatically applied to customers who were eligible for relief.