Solar Status

A Green Status indicates that your solar system appears to be working as expected. For example, it’s exporting solar energy to the grid in line with expectations.

An Amber Status indicates that your solar system isn’t working as expected. For example, your solar system has exported less solar energy to the grid than expected over the last 7 days.

This doesn’t necessarily mean your solar system is under-performing. An Amber Status can be triggered because you’ve increased your household consumption of solar energy, so there was less left over to export back to the grid. If you’re concerned your solar system is producing less energy than usual then you can complete a Solar Health Check, our handy troubleshooting guide.

Start your Solar Health Check in My Account or the AGL app

Once you’ve completed your Solar Health Check and addressed the cause of the problem, you may continue to see an Amber Status for up to 7 days as your data continues to be processed.

The status we provide is an estimate of the health of your solar system based on the information available, so we may not always get it right. See the Solar Status terms for further details.

A Red Status indicates that your solar system requires attention. For example, your solar system has significantly reduced solar energy exports to the grid for 9 consecutive days.

It’s still possible that there is no issue with your solar panels and that exports have changed due to increased household consumption of solar energy. However, such a significant change is unlikely for most homes.

If you’re concerned your solar system is producing less energy than usual then you can complete a Solar Health Check, our handy troubleshooting guide.

Start your Solar Health Check in My Account or the AGL app.

Once you have completed your Solar Health Check and addressed the cause of the problem, you may continue to see a Red Status for up to 9 days as your data continues to be processed.

From time to time your solar status may be unavailable. However, this does not necessarily mean that there is an issue with your solar system. It means we’re unable to assess how your solar system is performing. 

If your status has changed from Green or Amber to Unavailable, it could be down to the following:

Missing data - normally we receive data daily from the distributor about your energy use, but we may not have received it recently. Once this data is provided, your status should be updated.

Installing a solar battery - the installation of a solar battery will also prevent us from estimating your solar energy production. If you have installed a solar battery, we are no longer able to provide you with a Solar Status.

Unavailable Status will also occur if you have had your solar system for less than 30 days, or recently installed a solar battery.