Submit a meter read

1. Go to the 'Usage' tab in My Account and select either electricity or gas
2. Select 'Enter a meter read'
3. Select whether you're entering an electricity or gas read and check the address
4. Confirm there is safe and clear access to your meter
5. Enter your meter read, reading left to right and including all the zeroes before the numbers
6. Select ‘Next’ to submit your meter read

IMPORTANT: If you enter an incorrect read (for example, if your meter read is too high or too low), you may need to send us a photo for verification. You can do this by chatting with our team using My Account or via the AGL app.

1. Go to the 'Overview' tab in the AGL app and choose either electricity or gas
2. Select the arrow on the blue Usage card 
3. Select ‘Enter meter read’ on the Usage Details screen 
   
4. Enter your meter read, reading left to right and including all the zeroes before the numbers
   
5. Select ‘Send this reading’ to submit your meter read 
6. IMPORTANT: If you enter an incorrect read (for example, if your meter read is too high or too low), you may need to send us a photo for verification. You can do this by chatting with our team using My Account or via the AGL app.

• The read was too high or too low compared to the last official read
• No photo was provided when requested
• The photo provided wasn’t clear or accurate
• Our records indicate the meter is faulty, disconnected, or pending replacement

If you think your meter read should have been accepted, get in touch with us.

To access your metering data, complete a Metering Data Request Form.