Digital meters

Digital meters are not dangerous.

They have features to protect you from electric shock and fire damage. All digital meters meet the wireless electromagnetic exposure limits set by the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA). They also meet current Australian Standards, including those related to safety.

Digital meters have lower emissions than many other electrical devices commonly found in households, such as mobile and cordless phones, Wi-Fi modems, microwaves, televisions and baby monitors.

For more information visit the ARPANSA website.

Digital meters and their communication networks have advanced security features that stop unauthorised access.

The wireless links between digital meters and AGL are encrypted and cannot be disabled. These links don’t use the internet which make them very secure. And no customer names or addresses are attached to the transmission of metering data.

The meter number and NMI (National Meter Identifier) are matched up with customer information only after it has reached the central data station, which is secured. For more details, view our Privacy Policy. 

Data is sent to us from the digital meter using a secure wireless communications network.

The collection, use and disclosure of metering data is subject to strict confidentiality rules.

By law, metering data can only be accessed by customers, the meter reader, your energy retailer and others who are entitled to it (e.g. authorised bodies, distribution networks or third-party service providers who have your consent).

All energy retailers must comply with the Privacy Act Cth. (1988), which includes the National Australian Privacy Principles. These principles set clear restrictions on the use, disclosure and storage of personal information.

For information about how we'll handle any personal information we have, read our Privacy Policy. 

Our digital meters are rigorously tested to make sure they are accurate. They're approved by the National Measurement Institute to the standard metering accuracy level. Also, we monitor and conduct regular testing to confirm the accuracy of our meters.

The digital meter operates at a low frequency and power level and will not interfere with any other equipment such as phones, TV or radio.