To be eligible for the AGL Velocity Offer you must:
Not available with any other offer, unless otherwise stated. View full terms and conditions.
Sign-up Velocity Points may take up to 45 days from connection to appear in your Velocity account. Anniversary bonus Velocity Points will appear up to 15 days after your 12-month plan period is complete.
If you're eligible and Velocity Points don’t appear in your account, contact us.
You will not receive sign-up Velocity Points if you switch AGL energy offers or cancel your plan in the first 45 days from connection. You will not receive anniversary bonus Velocity Points if you switch AGL energy offers or cancel your plan within 12 months from connection.
If signing up online, you’ll be asked to provide your first name, last name and Velocity membership number in the pop-up window.
If signing up over the phone, you’ll need to mention ‘Velocity’ and provide your first name, last name and Velocity membership number to the AGL representative when requested.
If you’re experiencing issues with your AGL energy plan or connection, or missing Velocity Points, contact us.
For all other Velocity membership queries, visit Velocity member support.
Ready to sign up?
You can sign up easily online, start a chat or call 131 245 and mention 'Velocity'.
¹AGL Bonus Velocity offer: Ends 26 May 2025. Offer for eligible residential customers in VIC, NSW, QLD and SA, where AGL operates, who are Velocity members. New and moving customers get 20,000 Velocity Points for electricity and 10,000 Velocity Points for gas when they sign up for this offer direct with AGL. They'll get a bonus 2,500 Velocity Points per fuel (electricity and gas) when they stay on this plan for 12 months. Existing customers get 3,000 Velocity Points per fuel when they switch to this offer. Limit of one offer per account per fuel, for up to two supply addresses. Only available with AGL Value Saver. Customers must remain on this plan until Velocity Points are allocated. Velocity Points may take up to 45 days from the date AGL commences supplying energy to the supply address and up to 15 days after the 12-month anniversary of the plan to appear in your Velocity account. Not available in conjunction with any other AGL offer, unless otherwise stated. See full terms and conditions. View Velocity’s membership terms and conditions.
²Win a $2,000 Energy Bill Credit Promotion: Open from 12.00pm AEDT on 01/04/25 until 5.00pm AEDT on 26/05/25 (Promotional Period). 18+ VIC, NSW, QLD, SA (electricity and/or gas) or WA (gas only) residents only, in areas where AGL operates. Entry conditional on being a new residential AGL energy customer or an existing customer who moves home with AGL to a new supply address, being a member of the Velocity Frequent Flyer Program and signing up to the AGL Velocity Offer on the AGL Value Saver or AGL Savers plan, during the Promotional Period. Eligible entrants must remain on this plan until the prize draw date or unclaimed prize draw date, where applicable. Max of 1 entry per eligible residence. Prize: 3 winners will receive one $2,000 (GST incl) bill credit applied to their AGL energy account (total prize pool value $6,000 (GST incl). Any winner located in WA will have the credit applied to their gas account only. Winners drawn on 29/05/25 at 10:00AM AEST at MDSA, Level 16, 1 Denison Street, North Sydney NSW 2060. Winners notified by email within 2 business days of draw and published on agl.com.au/velocity from 03/06/25. If a prize is unclaimed, a redraw will occur on 29/07/25 at 10:00AM in the same location and manner as original draw. Any redraw winner(s) will be notified by email within 2 business days of redraw and published online from 01/08/25. The credit reduces the price of supply of gas or electricity and cannot be redeemed for cash. If a prize winner closes their AGL energy account(s), the credit will be forfeited. Identification may be required to validate a winner. See full terms and conditions.
Promoter: AGL Sales Pty Limited, AGL Retail Energy Limited, AGL South Australia Pty Limited of Level 24, 200 George St, Sydney NSW 2000 (phone: 131 245). Promotion Partner: Velocity Frequent Flyer Pty Ltd (ABN 60 601 408 824) of Level 11, 275 Grey Street, South Brisbane QLD 4101. Permit: SA Licence No. T25/425.
Basic Plan Information Documents are available at agl.com.au/bpid. Fact Sheets (VIC) available at agl.com.au/vefs. For clear advice on the right plan for you, contact AGL on 131 245.