To be eligible you must:
Not available with any other offer, unless otherwise stated. View full terms and conditions.
Sign-up Velocity Points may take up to 45 days from connection to appear in your Velocity account. Anniversary bonus Velocity Points will appear up to 15 days after your 12-month plan period is complete.
If you're eligible and Velocity Points don’t appear in your account, contact us.
You will not receive sign-up Velocity Points if you switch AGL energy offers or cancel your plan in the first 45 days from connection. You will not receive anniversary bonus Velocity Points if you switch AGL energy offers or cancel your plan within 12 months from connection.
If signing up online, you’ll be asked to provide your first name, last name and Velocity membership number in the pop-up window.
If signing up over the phone, you’ll need to mention ‘Velocity’ and provide your first name, last name and Velocity membership number to the AGL representative when requested.
If you’re experiencing issues with your AGL energy plan or connection, or missing Velocity Points, contact us.
For all other Velocity membership queries, visit Velocity member support.
Ready to sign up?
You can sign up easily online, start a chat or call 131 245 and mention 'Velocity'.
¹AGL Velocity offer: Offer available until 25 November 2024, unless extended. Offer for eligible residential customers in VIC, NSW, QLD and SA, where AGL operates, who are Velocity members. New and moving customers get 20,000 Velocity Points for electricity and 10,000 Velocity Points for gas when they sign up for this offer direct with AGL. They'll get a bonus 2,500 Velocity Points per fuel (electricity and gas) when they stay on their plan for 12 months. Existing customers get 3,000 Velocity Points per fuel when they switch to this offer. Limit of one offer per account per fuel, for up to two supply addresses. Only available with AGL Value Saver. Customers must remain on this plan until Velocity Points are allocated. Velocity Points may take up to 45 days from the date AGL commences supplying energy to the supply address and up to 15 days after the 12-month anniversary of the plan to appear in your Velocity account. Not available in conjunction with any other AGL offer, unless otherwise stated. See full terms and conditions. View Velocity’s membership terms and conditions.