Excess data usage charges apply.²
All data for use in Australia.
What’s included in all AGL mobile SIM plans
Frequently asked questions
5G is the next generation of mobile technology currently rolling out across the country.
Super-fast speeds
The 5G mobile network will give you super-fast speeds, so you can stream more, game faster and connect better.
Fewer interruptions
Get a smoother video and audio experience. With lower latency and greater responsiveness, 5G has huge potential to change how we connect, do business, stream and game.
If you are currently on an AGL 4G mobile plan and would like to move to 5G, please call us on 131 245.
For details on how to activate an eSIM visit eSIM at AGL.
Activate your AGL physical SIM card
Your AGL SIM card will be sent within 2 business days in standard mail. It can take 5-10 business days for it to arrive depending on your location. If it doesn’t arrive after 2 weeks, please get in touch.
If you’ve ordered a new mobile number with your AGL service, you don’t need to activate your SIM, we’ll activate it for you. All you need to do is insert your new AGL SIM card into your mobile device. Activation usually happens on the day it arrives, but it can take 1-2 business days after arrival. We’ll send you an SMS confirmation once it’s activated.
If you’re keeping your existing number, log into AGL MyAccount when your SIM arrives and follow the prompts to activate your service. Activation usually happens within 1 hour, but can take 1-2 business days.
IMPORTANT: Keep your old SIM card in your phone until it stops working. That's when you'll know your new SIM is ready for use.
For your phone to be compatible with an AGL mobile SIM plan make sure:
Your phone is unlocked
To be compatible for AGL SIM plans, you’ll need a phone that works with the Optus Network and isn’t locked to another network.
Your phone takes a physical SIM or eSIM
We offer the choice of either a physical SIM card or an eSIM. The only way to order an eSIM is to contact us.
Otherwise, you can order a physical SIM card online. This will be a multi-fit SIM card, which fits most standard phones.
Carefully snap out the SIM card to fit either a standard, micro or nano SIM. To find out which size SIM card your phone needs, refer to the instruction manual for your phone or contact the manufacturer.
To access 5G, you’ll also need:
- a 5G compatible device.
- to be in a 5G coverage area (when you aren’t in a 5G coverage area, your device will access the 4G Plus networks as a backup). Check coverage.
International calls may be included in your AGL mobile SIM only plan. For details on rates and charges, view your plan's Critical Information Summary (CIS) and our International Call Rates.
eSIM is the latest in SIM technology. It’s like an electronic SIM card built directly into compatible phones.
There are many benefits to eSIM:
Fast activation
No more waiting around for a physical SIM to arrive. Scan the QR code in your welcome email and follow the prompts to activate your eSIM. It’s that easy.
Two numbers. One phone.
Depending on your phone’s capabilities, you can set up two numbers on one phone. For example, you can choose to have one number for work and one for personal use.
Kinder to the planet
eSIMs use less plastic and they don’t need to be delivered, making them a more responsible choice with less impact on the planet.
Things to know
Optus Mobile Network: Our AGL mobile SIM plans are available on the Optus Mobile Network. When you bring your own device, make sure it’s not locked to another network and is compatible with the Optus Mobile Network. Please note the Optus 3G Network has been shut down. With 4G devices and a compatible plan, you can access some or all of the 4G Plus network. The Optus 4G Plus Network uses multiple frequencies (LTE 700 /1800 / 2100 / 2300 / 2600 MHz) to provide coverage. It’s available in all capital cities and hundreds of metro, regional and holiday towns with a compatible device and plan. The Optus 5G Network is available in selected areas, excluding NT. You’ll need a 5G compatible device. Coverage and speed will vary depending on your device and location and subject to 5G speed caps. When not in an Optus 5G Network coverage area, compatible devices will switch to the Optus 4G Plus Network where available. Check coverage based on your address.
¹AGL mobile promotion: For number transfers and new connections only. AGL energy customers can get our Small SIM plan for $14 a month for the first 6 months, then $25 every month after that. That’s $21 a month off plan fees for the first 6 months, then $10 off every month after that. Offer ends 10 Feb 2025, unless varied by AGL. Discount ends if you cancel your AGL energy. Excess data is $10/GB and other charges outside plan allowance may apply. BYO mobile handset. Acceptable Use Policy applies. Read full terms.
Calls, SMS and MMS to standard Australian numbers: Your allowance can be used for standard landline, mobile and 13/1300/1800 numbers, voicemail retrievals/deposits and voicemail diversions. Acceptable Use Policy applies.
²Charges outside plan fees will apply. Additional data boost and data boost: If you use more than your allowance, we’ll automatically give you a 1GB Data Boost for $10, up to 3GB in a billing period. Once you’ve reached that limit, you won’t be able to use additional data for the rest of the billing period. You may be charged for any additional data used ($0.01 per MB), for a limited time before we discontinue your data access. If you’d like to continue to use additional data, call 1300 361 676.
Calls to standard international numbers: selected plans include an allowance that can be used for standard landline and mobile numbers in overseas destinations. Once you've used all your allowance, pay as you go rates apply. For pay as you go rates, view our Home phone international call rates and Mobile international call rates.