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Our commitments

Safe To Speak Up

AGL is committed to upholding the highest standards of integrity, fairness and ethical conduct.

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Safe To Speak Up

AGL is committed to upholding the highest standards of integrity, fairness and ethical conduct and recognises that a whistleblower protection program is an important element in detecting corrupt, illegal or other undesirable conduct. 

Creating a supportive environment where our people feel safe to Speak Up is one of AGL’s core values and underpins our workplace culture. 

AGL's Whistleblower Protection Policy (PDF) applies to Potential Misconduct. Potential Misconduct means any suspected or actual misconduct or improper state of affairs or circumstances relating to AGL, including conduct in relation to an employee or officer of AGL. This includes breaches of law or information that indicates a danger to the public or to the financial system.

AGL's Whistleblower Policy applies to:

  • AGL and all subsidiary and affiliate entities over which it exercises control;
  • AGL's current and past employees, officers, contractors, suppliers and their employees (whether volunteers or paid), and associates of AGL, as well as these people's dependents (or their spouse's dependents), spouse and their relatives.

Anyone with information about Potential Misconduct is encouraged to Speak Up under this Policy.

How to Speak Up

How to Speak Up internally

If you're an AGL employee or contractor and  wish to Speak Up, you are encouraged to first report the matter internally to one of the following Recipients within AGL: 

  • General Manager, Group Risk, Compliance & Insurance; 
  • the Whistleblower Protection Officer – Chief People Officer; or 
  • any member of AGL’s Executive Team. 

Reports may be made via phone, email or letter and can be made anonymously and inside or outside of business hours. 

Speak Up to our whistleblowing partner

If you don't wish to Speak Up to an internal Recipient, AGL has engaged Your Call to provide external, third party whistleblower services. Your Call is available 24 hours a day, 7 days a week. 

Your Call provides a call centre for speaking up, which enables you to make an anonymous report if you wish. You can also make an anonymous report through the Your Call website.

Learn more  about how we handle general customer complaints on our complaints page.