Cancel or extend your electric vehicle subscription
Find out about cancelling or extending an electric vehicle (EV) subscription, early termination fees, and fair wear and tear inspections.
Personal plans
We offer 1, 6, and 12 month plans. Longer plans offer lower weekly rates, but you’ll need to pay an early termination fee if you cancel early.
Extend your plan
You don’t need to do anything to extend your 6 or 12 month plan. If we don’t hear from you before your plan ends, you'll automatically roll over to a month to month plan at your existing rate.
Your subscription will continue until you cancel it (with at least 30 days' notice), or you’ve held the subscription for 18 months. We’ll reach out to you with a new contract you can sign if you’d like to keep your subscription past the 18 month mark.
Cancel your plan
To cancel any plan, contact us at least 30 days before you want your plan to end.
Before you cancel, make sure you check the full details in the EV Subscription Terms.
If you want your plan to end at the end of your 6 or 12 month term, contact us and give us at least 30 days' notice. If we don’t hear from you, you’ll automatically roll over to a month to month plan at your existing rate.
Your subscription will continue until you cancel it (with at least 30 days' notice), or you’ve held the subscription for 18 months in total. We’ll reach out to you to ask if you’d like to let your contract end at the 18 month mark or sign a new contract.
If you want to cancel your 6 or 12 month plan early, you’ll need to contact us to give at least 30 days' notice and pay an early termination fee.
To find out how much the termination fee will be, go to the car selection page, choose your model, and scroll down to the plans.
Your 30-day plan will automatically renew until you contact us to cancel it, or you’ve held the subscription for 18 months in total. We’ll reach out to you to ask if you’d like to let your contract end at the 18 month mark or sign a new contract.
There are no termination fees for cancelling, but you’ll still need to give us at least 30 days' notice.
Novated/salary packaged plans
If you’re salary packaging your subscription, we offer 6 and 12 month plans.
Extend your plan
You don’t need to do anything to extend your 6 or 12 month plan. If we don’t hear from you before your plan ends, you'll automatically roll over to a month to month plan at your existing rate.
Your subscription will continue until you cancel it (with at least 30 days' notice), or you’ve held the subscription for 18 months in total. We’ll reach out to you with a new contract you can sign if you’d like to keep your subscription past the 18 month mark.
Cancel your plan
Before you cancel your plan, make sure you check the full details in the EV Subscription Terms.
If you want your plan to end at the end of your 6 or 12 month term, contact us and give us at least 30 days' notice.
If we don’t hear from you, you’ll automatically roll over to a month to month plan at your existing rate. Your subscription will continue until you cancel it (with at least 30 days' notice), or you’ve held the subscription for 18 months in total. We’ll reach out to you to ask if you’d like to let your contract end at the 18 month mark or sign a new contract.
You can contact us to cancel your plan any time after one month, but you will:
need to give us at least 30 days' notice, and
have to pay an early termination fee.
To find out how much the termination fee will be, go to the car selection page, choose your model and scroll down to the plans.
After you return your car
When you cancel, we’ll let you know when, where, and how to return your EV.
When you return your EV it needs to:
be in the same condition as at the start of your subscription (except for fair wear and tear)
be clean
have its keys or keyless start devices, and all of the parts and accessories you received it with, and
have greater than 90% charge.
Before you return it, make sure you check the full list of obligations in the EV Subscription Terms.
Inspection and condition report
Once you’ve returned your EV, we’ll organise an inspection to assess its condition.
AGL uses an independent company called Slattery to perform these inspections. They inspect the interior and exterior of the car, and evaluate it using the criteria in the Fair wear and tear guidelines.
After the inspection, Slattery writes a condition and appraisal report for the vehicle and shares it with AGL. If the car needs any repairs beyond what’s considered fair wear and tear, you will be responsible for the costs. If that’s the case, AGL will get in touch with you with the details.