Log in and passwords: set up and change
How to log in to My Account and the AGL app and create or change password and login details.
On this page
- Log in for the first time Jump to Log in for the first time
- Log in Jump to Log in
- Change password Jump to Change password
- Update login email address Jump to Update login email address
- Error message when updating login details Jump to Error message when updating login details
- One-time codes and two-factor authentication Jump to One-time codes and two-factor authentication
- Link Windows, Google and Apple for login Jump to Link Windows, Google and Apple for login
Log in for the first time
To log in to My Account or the AGL app:
Enter the email address linked to your account and select Next
Select the password setup link we’ve sent to your email address
Choose and confirm your password and select Next
You'll be redirected to the login page. Enter the email address linked to your account and select Next
Enter the password that you just created to finalise your login.
Log in
Once you’ve set up your password for AGL Online Services, you’ll be able to log in to My Account or the AGL app by following these steps:
Go to the Login page and enter the email address linked to your account.
Enter your password and select Login. If the screen says Verify Code, enter your one-time code.
Remember, you need to use your one-time code within five minutes, or you’ll have to request a new one.
If you’re having trouble logging in, your one-time code doesn't work or you didn’t get a one-time code SMS or email, visit Login problems.
Change password
You can update your password easily in My Account and the AGL app.
In the AGL App Account tab, tap Settings.
Tap Login Details, then Update Password.
Enter your new password and tap Update Password.
In My Account select your name in the top right corner, then Profile.
On the Login details tile, find Login password and select Edit.
Enter your new password and select Update Password.
To protect your AGL online account against third parties, we recommend choosing a password that is unique and difficult to guess. This means having a different password for each website you log in to – including AGL.
Use a minimum of 8 characters with a combination of upper-case letters, numbers and special characters
Avoid using a string of numbers
Avoid the use of common words, especially your favourite holiday destination, football team or song
Never use any publicly available information, such as social media aliases, your birthday, postcode or pet’s name
Use a different password for each online service
Use a password generator to create unique passwords
Update your passwords regularly and use a password manager
Update login email address
In the AGL App Account tab, select Settings.
Select Login Details, then Update Email.
Enter your new email address and select Send Code.
A one-time code will be sent to your new email address.
Enter the code and select Save.
In My Account select your name in the top right corner, then Profile
On the Login details tile, find Login email then select Edit.
Enter your new email address and select Send code.
A one-time code will be sent to your new email address.
Enter the code and select Save.
Error message when updating login details
If you get an error message when updating your email, linking a social account or creating a password, make a note of the error message and get in touch with us.
One-time codes and two-factor authentication
A one-time code is a secure, temporary code sent to an email address or mobile number. It's a way of checking that the person trying to log in to My Account also has access to the linked email account or mobile number.
A one-time code can also be used as a second authentication factor if you have set up two-factor authentication for login.
Never share your one-time code with anyone else. This includes anyone who calls, texts or emails you asking for the code.
Energy customers
If you’ve set up 2FA on your AGL energy account, you’ll need to use it when you log in. But to keep your account secure, we may ask you to use 2FA even if you haven’t set it up. For example, if you try to access your account on a new device, we’ll send you an SMS or email with a unique one-time code for verification.
Internet and mobile customers
2FA is enabled automatically on your AGL mobile or nbn® account, and you can’t modify your 2FA settings. If you’re logging in for the first time and don't have a password set up, we’ll ask you to create one.
Log in with your email or mobile and password.
We’ll send a one-time code to your email or mobile.
Enter this code in the Enter Code field and select Next to finalise login.
The one-time code is only valid for five minutes after it is sent. If it expires, you'll need to request another one.
Two-factor authentication (2FA) provides an extra layer of security and helps keep your AGL account safe. 2FA is optional for most customers, but we may ask you to activate it if you ask for extra security or if we notice something unusual.
In the AGL app
In the AGL app Account tab, tap Settings.
Tap Login Details.
Tap Set Up Two-Factor Authentication to activate or deactivate 2FA.
In My Account
Log in to My Account with your registered email address. If you don't have a password set, you’ll be prompted to set one up.
If you have multiple properties, select a property.
Select your name in the top right corner, then Profile.
Go to the Personal Details tab, find Two-factor authentication, then select Edit.
Confirm your email address and mobile number and then enable 2FA.
Note: 2FA is set up on your login account and will apply to all properties linked to your account.
Link Windows, Google and Apple for login
Link your accounts to be able to log into the AGL Mobile App with ease.
In the AGL app Account tab, tap Settings.
Tap Login Details.
Tap Link Social and link your social or third-party accounts.
In My Account, select your name in the top right corner, then Profile.
On the Login details tile, find Social media accounts then select Edit
Select your social account.
Log in to your social or third-party account and follow the prompts.
