AGL internet billing explained
Explore online payments, understand internet bill details and learn about financial support options.
Ways to pay
We have lots of ways to pay your bill, so you can pick the one that works for you.
You can pay your internet bill with a credit or debit card in My Account, or on the AGL internet and mobile payments page.
You're also able to make a payment through the AGL app. Go to the Billing tab and select your internet bill. Select Make a Payment to get started.
You can pay through your financial institution using your bank account, credit or debit card.
A 0.17% fee (incl GST) will apply for debit and credit card. AGL does not accept AMEX and Diners.
Automatically pay your bills from a savings, cheque or credit card account.
A 0.17% fee (incl GST) will apply for debit and credit card. AGL does not accept AMEX and Diners. You can set up Direct Debit for your internet bill on AGL internet and mobile payments or learn more on Account management.
Pay your bill
You can use your credit or debit card to pay your internet bill.
Understand your internet bill
Firstly, here’s what to expect on your internet bill. On page one, you’ll see a summary with:
- your bill total
- the due date
- your account number
- sub-total for each service
- the payment reference number (located in the How to Pay section at the bottom of the first page).
Starting on page two, you'll see details of your plan or plans including itemised charges of all your activities.
If you’re an AGL energy and internet customer, your bills for each will be sent separately.
When you get your internet bill and what your first bill looks like depends on if you have AGL mobile as well.
If you do not have AGL mobile, your internet bills will simply include your monthly plan fee for the coming month.
If you already have AGL mobile, you’ll get your internet bills at the same time as your mobile bills. This means your first bill will include your monthly plan fee for the coming month, plus any charges for the time between your internet service activation and the bill issue date.
If you cancel your AGL internet service, the plan fees you paid for any unused period will be credited back to you on your last bill. Or, to arrange a refund, contact us. Depending on your service and when you joined, there may be fees associated with closing your account. For more information, review your plan details (PDF).
Your bill may be higher than expected if you’ve recently changed your internet plan. This is because your fee will change to the new monthly plan fee. Find more details on our nbn plans.
If your bill doesn't seem right for any other reason or you'd like some help, get in touch.
Support with bill payments
If you’re having trouble paying your current or ongoing bills, we have some options to help you. We may be able to:
- postpone, extend, or defer the time for paying a bill temporarily
- apply a credit to your account
- tailor a payment plan to meet your ability to pay
- discount a bill charge
- adjust internal threshold limits so that you are not disconnected
- offer a free non-automatic payment method.
For more information, view our Financial Hardship Policy.
Arrange a payment extension
You can apply for a payment extension to help with paying your internet bill. Email TelcoCredit@telecommunications.agl.com.au with the following details:
- Name
- Account number
- Date of birth
- Contact number on account
Or contact us.
Fees
You may be charged additional fees on your bill when applicable. These include:
- Payment processing fee
- Over the counter fee
- Late payment fee
- Paper bill fee
- Dishonour fee
- Connection fee.
Depending on the type of service and the set up needed, you may also be charged fees for your equipment or services related to your internet connection. We'll let you know during the sign-up process if these apply to you.
For more information on fees and charges, see our AGL Telecommunications Customer Terms (PDF) or check your bill.
More terms and conditions
For more terms and conditions, including AGL Telecommunications Customer Terms, Key Fact Sheets and Direct Debit Request Service Agreement, go to Terms and conditions.
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