AGL network outages
Find information on network outages for your nbn® and mobile services and ways to stay connected when your services are offline.
On this page
- Check for outages or maintenance Jump to: (Check for outages or maintenance)
- Disruptions and major outages Jump to: (Disruptions and major outages)
- Stay updated during major outages Jump to: (Stay updated during major outages)
- nbn major outage alerts Jump to: (nbn major outage alerts)
- Mobile major outage alerts Jump to: (Mobile major outage alerts)
Check for outages or maintenance
- Current nbn service outages: Go to nbn outage and service network status
- Social media updates: Follow our social media channels, like Facebook, for major incident updates.
- Address-specific nbn status: Go to the NBN Co website to check the network status at your connected address.
- Mobile network status: Go to mobile outages and maintenance
Disruptions and major outages
Outages happen when there’s hardware failure, extreme weather conditions and network difficulties. They may cause service disruptions, lasting from minutes to days depending on the severity and cause.
A major outage happens when there’s an unplanned issue with the telecommunications network that:
- stops access to your service
- affects 100,000 or more services, or
- impacts all services using the network in a state or territory for more than 60 minutes.
Stay updated during major outages
We’ll keep you informed throughout a major outage with real-time and near-time communications and support while we work to fix the issue as quickly as possible.
If a natural disaster causes a major outage, we might not be able to contact you directly. However, we’ll share as much information as possible on the nbn outage and service network status page.
If you require urgent assistance during an nbn or mobile outage, call 131 245 or chat with us online.
nbn major outage alerts
We’ll keep you updated with regular SMS messages, including estimated resolution times where possible.
We’ll aim to provide updates every couple of hours during the issue, or sooner if there’s a significant change, with at least one update every 6 hours in first 24 hours. A final SMS notification will let you know when the outage is resolved.
How to reconnect your nbn service
Your nbn service should resume automatically when the outage is resolved. If you can’t reconnect:
- Turn modem power off and on again.
- If your internet isn’t working, view the internet troubleshooting steps. If you’re still having issues, contact us.
Mobile major outage alerts
During a major outage impacting voice or mobile data, we’ll send you regular updates via email, including estimated resolution times where possible.
Throughout the course of the issue, we’ll provide updates every 6 hours for the first 24 hours. After that, you’ll receive daily updates, and an email confirmation when the issue is resolved.
How to reconnect your mobile service
Your voice or mobile service should resume automatically when the outage is resolved. If you’re having trouble:
- Turn your device power off and on again.
- If your phone isn’t connecting to the network, view the mobile troubleshooting steps. If you're still having issues, contact us.
