Bring your own phone only.
Excess data usage charges apply.²
Switching to AGL is simple. Sign up online and we’ll let your current provider know you're leaving. You just need:
an email address
your driver licence, Medicare card or passport
no more than 5 minutes
What’s included or can be added to all AGL nbn plans
Unlimited data
Our nbn plans come with unlimited data – and no excess data charges.
Modem options
Buy a modem from us outright or on a payment plan. Or BYO modem if not connecting a home phone.
Purchase a Home Phone plan
Buy a Home Phone plan for your nbn connection. View Adding a Home Phone plan for details.
Carbon Neutral
Your plan includes Carbon Neutral, certified by Climate Active, at no extra cost.
Frequently asked questions about our nbn plans
AGL internet
You can add a Home Phone plan from $10 a month and make unlimited calls anywhere in Australia. You’ll need an AGL supplied TP-Link modem (no BYO modem with Home Phone plan). The minimum cost of this plan is $159 ($10/mth + $149 modem cost).
Our plans use VoIP technology, which stands for Voice over Internet Protocol. Basically, it allows you to make phone calls using your internet connection (just like when you use programs like Skype).
When you make calls with a traditional landline, you’re using a wired connection. With a home phone plan using VoIP, your conversation is transmitted digitally.
The speed of your internet connection depends on a number of factors including:
- your type of connection, (FTTP, FTTC, FTTN, FTTB, FW or HFC)
- modem quality
- in-home cabling
- distance between your modem and Wi-Fi devices
- electrical and Wi-Fi channel interference
- number of devices connected.
- FW (fixed wireless) connections can also be affected by cell congestion, distance from a fixed wireless tower and hot weather or heavy rain.
Check for outages
nbn outages and service issues can also affect your nbn speeds. Check the status of your service by visiting nbn outages and network status.
Learn more about nbn speeds.
Modems and devices
Once you’ve chosen an AGL nbn plan and depending on your connection type, you can buy an eero modem or eero modem pack outright from $210 or a TP-Link modem outright for $149. Monthly payments over 12 or 24 months are also available at no extra cost. View Device Payment Plan terms.
AGL supplied modems are only available for purchase when you sign up to an AGL nbn plan. They can't be purchased separately.
Modem table
Modems are available depending on your plan and connection type. If you’ve added a home phone service to your plan, you’ll receive a TP-Link modem.
| FW | FW+ | FTTN | FTTB | FTTC | HFC | FTTP/FIBRE | |
|---|---|---|---|---|---|---|---|
| Fixed Wireless plus | eero 6+ | eero 6+ | n/a | n/a | n/a | n/a | n/a |
| Home basic | n/a | n/a | TP-Link | TP-Link | eero 6+ | eero 6+ | eero 6+ |
| Home standard | n/a | n/a | TP-Link | TP-Link | eero 6+ | eero 6+ | eero 6+ |
| Home fast | n/a | n/a | TP-Link | TP-Link | eero 6+ eero Max 7 |
eero 6+ eero Max 7 |
eero 6+ eero Max 7 |
| Superfast | n/a | n/a | n/a | n/a | n/a | eero 6+ eero Max 7 |
eero 6+ eero Max 7 |
| Ultrafast | n/a | n/a | n/a | n/a | n/a | eero 6+ eero Max 7 |
eero 6+ eero Max 7 |
You can purchase eero 6+ devices with Mesh Wi-Fi in packs of 2 or 3, depending on your connection type and the nbn plan you select.
Having multiple eero devices means they work together to send a reliable connection in every direction throughout your home, so you can avoid dropouts and dead zones.
2 devices covers homes up to 280m².
3 devices covers homes up to 420m².
Learn more about eero packs and pricing.
Fibre upgrade
nbn Co is currently rolling out a program in selected areas across Australia so that more customers get access to full fibre.
This means addresses connected to the nbn network via Fibre to the Node (FTTN) or Fibre to the Curb (FTTC), may be eligible to upgrade their connection type to full fibre, also known as Fibre to the Premise (FTTP).
Upgrading to FTTP will give you access to a more reliable network and higher speed plans, which means you can do more online with less interruptions, including:
- have multiple people online at the same time
- work from home and make video calls
- stream high-definition video (4K)
- play online games
Are you eligible for a fibre upgrade?
To check your eligibility simply enter your address at the top of the page.
If you’re eligible, we’ll automatically let you know your connection type and if a fibre upgrade is available.
Fibre upgrade installation process
If you order a plan with a fibre upgrade, we’ll arrange an appointment with an nbn technician so they can start the installation process.
Your first appointment usually takes place within 7 days of your order.
You’ll receive an SMS within an hour of your order with all the details of your first appointment and how to reschedule it. If you miss an appointment, you may incur a fee.
Someone over the age of 18 will need to be home at the time.
Learn more about the installation process.
nbn Co may choose to charge a $220 cancellation/downgrade fee if:
- you downgrade to a plan with speeds below our Home Fast plan within 12 months.
- you cancel your nbn connection within 12 months including, for example, moving house.
Learn more in schedule 2 of our customer terms.
Things to know
Typical download speeds for our nbn plans (7pm-11pm) are based on past measurements across a range of locations and connection technologies, and there may be times when your connection won’t achieve these speeds. Typical download speeds for our nbn plans (7pm-11pm) may increase or decrease over time and aren’t guaranteed minimum speeds.
Home Phone plans
The AGL Home Phone service is optional and requires an eligible AGL nbn internet plan, an AGL supplied modem and a BYO compatible VoIP handset.
Internet plans
nbn plan offer: if you leave your AGL energy plan(s), the discount on your nbn plan will no longer apply from the end of your billing period.
Set-up fees: nbn co connection fees may apply.
Unlimited data: Acceptable Use Policy applies.
nbn®, nbn co and other nbn logos and brands are trade marks of nbn co limited and used under licence.
What's included in all our SIM plans
Optus coverage
All our SIM plans are powered by the Optus Mobile Network. Check coverage.
Fast 5G speeds
Access fast 5G speeds when you have a compatible device.
No lock-in contract
Month to month plan with no lock-in contract.
International roaming
Use a $5 daily travel pass in Zone 1 countries or pay as you go (PAYG) in Zone 2 countries. View roaming details
Additional data boost
If you go over your data limit we’ll automatically boost you with 1GB for $10. Learn more
Carbon Neutral
Your plan includes Carbon Neutral, certified by Climate Active, at no extra cost.
Frequently asked questions
5G is the next generation of mobile technology currently rolling out across the country. All new AGL mobile SIM plans come with 5G access on compatible devices.
Super-fast speeds
The 5G mobile network will give you fast speeds, so you can stream more, game faster and connect better.
Fewer interruptions
Get a smoother video and audio experience. With lower latency and greater responsiveness, 5G has huge potential to change how we connect, do business, stream and game.
If you are currently on an older 4G-only mobile SIM plan and would like to upgrade to a current plan, please contact us.
For details on how to activate and order an eSIM visit eSIM at AGL.
Activate your AGL physical SIM card
Your AGL SIM card will be sent within 2 business days in standard mail. It can take 5-10 business days for it to arrive depending on your location. If it doesn’t arrive after 2 weeks, please get in touch.
If you’ve ordered a new mobile number with your AGL service, you don’t need to activate your SIM, we’ll activate it for you. All you need to do is insert your new AGL SIM card into your mobile device. Activation usually happens on the day it arrives, but it can take 1-2 business days after arrival. We’ll send you an SMS confirmation once it’s activated.
If you’re keeping your existing number, log into AGL MyAccount when your SIM arrives and follow the prompts to activate your service. Activation usually happens within 1 hour, but can take 1-2 business days.
IMPORTANT: Keep your old SIM card in your phone until it stops working. That's when you'll know your new SIM is ready for use.
For your phone to be compatible with an AGL mobile SIM plan make sure:
Your phone is unlocked
To be compatible for AGL SIM plans, you’ll need a phone that works with the Optus Network and isn’t locked to another network.Your phone takes a physical SIM or eSIM
We offer the choice of either a physical SIM card or an eSIM. The only way to order an eSIM is to contact us.
Otherwise, you can order a physical SIM card online. This will be a multi-fit SIM card, which fits most standard phones.
Carefully snap out the SIM card to fit either a standard, micro or nano SIM. To find out which size SIM card your phone needs, refer to the instruction manual for your phone or contact the manufacturer.
- To access 5G, you'll also need:
- a 5G compatible device.
- to be in a 5G coverage area (when you aren’t in a 5G coverage area, your device will access the 4G Plus network as a backup.) Check coverage.
International calls to eligible countries from Australia may be included in your AGL mobile SIM only plan. For details on rates and charges, view your plan's Critical Information Summary (CIS) and our International Call Rates.
International roaming is included in all our SIM plans and comes switched on automatically. When you use our service or data in another country with roaming enabled, international roaming will be activated.
If you spend more than $500 on international roaming in one billing cycle, we'll automatically suspend it to avoid further charges. If you need to change this, contact us.
Zone 1 countries
Use a $5 daily travel pass when travelling in over 100 Zone 1 countries. For $5 a day, you’ll get 5GB data, unlimited calls and texts.
If you use 5GB within a day, we'll top you up with another daily travel pass. In one billing cycle, you can use up to 100 $5 daily travel passes.
Zone 2 countries
Standard pay as you go rates will apply when roaming is used.
In one billing cycle, you can use up to:
- 5.55 hours of phone or video calls per month, when SMS and data are not used
- 1000 SMS messages per month, when calls and data are not used
- 500MB data per month, when calls and SMS are not used.
Things to know
Optus Mobile Network: Our AGL mobile SIM plans are available on the Optus Mobile Network. When you bring your own device, make sure it’s not locked to another network and is compatible with the Optus Mobile Network. Please note the Optus 3G Network has been shut down. With 4G devices and a compatible plan, you can access some or all of the 4G Plus network. The Optus 4G Plus Network uses multiple frequencies (LTE 700 /1800 / 2100 / 2300 / 2600 MHz) to provide coverage. It’s available in all capital cities and hundreds of metro, regional and holiday towns with a compatible device and plan. The Optus 5G Network is available in selected areas, excluding NT. You’ll need a 5G compatible device. Coverage and speed will vary depending on your device and location and subject to 5G speed caps. When not in an Optus 5G Network coverage area, compatible devices will switch to the Optus 4G Plus Network where available. Check coverage based on your address.
¹AGL mobile promotion: For number transfers and new connections only. AGL energy customers can get our Small SIM plan for $14 a month for the first 6 months, then $25 every month after that. That’s $21 a month off plan fees for the first 6 months, then $10 off every month after that. Offer ends 10 Feb 2025, unless varied by AGL. Discount ends if you cancel your AGL energy. Excess data is $10/GB and other charges outside plan allowance may apply. BYO mobile handset. Acceptable Use Policy applies. Read full terms.
Calls, SMS and MMS to standard Australian numbers: Your allowance can be used for standard landline, mobile and 13/1300/1800 numbers, voicemail retrievals/deposits and voicemail diversions. Acceptable Use Policy applies.
²Charges outside plan fees will apply. Additional data boost and data boost: If you use more than your allowance, we’ll automatically give you a 1GB Data Boost for $10, up to 3GB in a billing period. Once you’ve reached that limit, you won’t be able to use additional data for the rest of the billing period. You may be charged for any additional data used ($0.01 per MB), for a limited time before we discontinue your data access. If you’d like to continue to use additional data, call 1300 361 676.
Calls to standard international numbers: selected plans include an allowance that can be used for standard landline and mobile numbers in overseas destinations. Once you've used all your allowance, pay as you go rates apply. For pay as you go rates, view our Home phone international call rates and Mobile international call rates.