Residential customers can opt in to our Carbon Neutral electricity product for an extra $1 a week (GST incl.) and our Carbon Neutral gas product for an extra $0.50 a week (GST incl.).
Business customers can opt in to our Carbon Neutral electricity product for an extra $4 a week (GST incl.) and our Carbon Neutral gas product for an extra $7 a week (GST incl.).
Our Carbon Neutral products are certified by Climate Active, an Australian Government initiative. When you choose Carbon Neutral, we'll calculate the greenhouse gas emissions created when your products are supplied and used. We’ll then buy and retire carbon credits from projects that reduce or store the amount of greenhouse gases equal to these emissions.
It may take up to 10 days for Carbon Neutral to be added to your account. Carbon Neutral will continue to be supplied to your home or business if you remain an AGL customer, even if your energy plan or market contract changes, but not if you move premises. You’ll start seeing Carbon Neutral as a separate item on your next bill.