AGL has provided a response to the Department of Customer Service’s consultation on the Statutory Review of the Gas and Electricity (Consumer Safety) Act 2017.

The purpose of the Act is to protect consumers by providing for the safe use of gas and electricity as well as prescribing and enforcing minimum safety standards for gas and electrical equipment and installations. We do not believe the NSW Government has established a regulatory framework for remote services that has struck the correct balance in promoting positive customer experience, protecting consumer safety, and establishing efficient operational requirements.

Read the full submission here.