People
Our customers and people are at the heart of what we do.
Browse by topic
Powering disability inclusion
Last year AGL signed up to the Valuable 500 and we launched our first Disability Action Plan to play our part in improving accessibility and inclusion for the 4.3 million people who live with disability in Australia.
Where the rubber hits the road on electric vehicles
How market forces and government policy must converge to drive adoption.
What it means to offset carbon
As we transition to a new energy future, Australians are increasingly looking to live more sustainable lives – by minimising and mitigating their carbon emissions. But how does carbon offsetting work?
Helping diverse communities take charge of their energy
We’re partnering with Voices for Power to help improve energy literacy within culturally and linguistically diverse (CALD) communities.
Customer driven innovation
For more than 180 years, AGL has been innovating with our customers to deliver increasingly simple and convenient experiences that provide choice, value and flexibility.
Customer driven innovation
For more than 180 years, AGL has been innovating with our customers to deliver increasingly simple and convenient experiences that provide choice, value and flexibility.
Innovative by design: giving customers the tech to drive the energy transition
AGL and OVO join forces to bring Kaluza to Australia.
Ask AGL…
Did you know you can ‘Ask Alexa’ to help you monitor your energy usage? Amazon Alexa has developed an app so you can ask her to pay your bill, help you understand and manage your energy consumption, and even let you know when it’s the right time to turn off household appliances!
Equal opportunity to progress and grow
To recognise International Day of People with Disability (3 December), two of our Disability Working Group members – Chris Nicholson-Doyle and Flora McGrath – share their experiences of living with, and caring for people, with a disability.
Powering progress with a legal lens
Chris Goodyear, Head of Legal – Major Projects, Operations and People, recently shared some of his experiences at AGL and how, as a business, we’re overcoming complex challenges and delivering exceptional outcomes for our customers and communities.
Keeping our promise to our people
At AGL, we believe progress is powered by our people. That’s why we’re showcasing our People Promise and the unique employee experiences we offer our people right across the business.
Tech careers in focus: Meet Alisha
Alisha Bailey, Head of Digital Product and Experience in AGL’s Future Business and Technology team was recently awarded Digital Experience Leader of the Year in the 2020 Women in Digital Awards. Read her story.
Expanding hearts and minds on the reconciliation journey
Our path towards reconciliation includes the development of a Reconciliation Action Plan (RAP) – which we will launch later this year – but our vision remains to nurture respectful partnerships and create meaningful opportunities for Aboriginal and Torres Strait Islander peoples.
The good stuff happens at the intersection
From lighting Australia’s first gas street lamp in Sydney in 1841 to embracing new technology, we’ve been innovating to support Australian communities for more than 180 years. Today, we’re collaborating with customers, startups, entrepreneurs & other businesses to spark new ideas about how we better serve our customers.
Energy Advice Packs
Through the Energy for Life program, AGL has developed ‘Energy Advice Packs’ which contain information and advice for households about available support, retailer hardship programs and simple tips to save energy around the home.
Dylan’s battery experience
When our VPP customers check their billing, they can now also see performance data about their solar & battery system. Hear more about this Australian-first digital experience from Dylan Verheijden, one of our unique customers who's also on the team behind the tech!
AGL affirms the Darlington Statement
Today we’re pleased to announce our support for intersex communities across Australia and New Zealand by affirming the Darlington Statement.
Serious about safety
We’re constantly examining the way we work to ensure that our people remain as safe as possible – especially during the COVID-19 pandemic.
A promise to the people: Catherine Mooney
We believe progress is powered by our people and we’re here to support them – always. Creating a flexible workplace means we can support our people to work in a way that best suits them.
Driving disability inclusion globally
This week, AGL committed to The Valuable 500, a global collective aiming to improve disability inclusion and accessibility. This makes us the first Australian energy company to join the collective!
Wayne’s world of energy
After more than 40 years, Wayne Godfrey – one of our longest-serving people – is retiring. Energy was a different world when he began – what did it look like?
A promise to the people: Denise Ooi
Our progress is powered by people – so we’re here to support them however we can. Denise Ooi shares her unique story about flexibility.
The future of flexibility and fatherhood
In the lead up to Father’s Day this Sunday, we caught up with Bryce Binnie and Daniel Vlahovic – two of our working parents – to see how COVID-19 has changed their perception of flexible working and allowed them to spend more time with their families.
Helping young people reach their pinnacle
Everybody has the right to be proud of who they are. But for Olivia – AGL’s first Pinnacle Foundation scholarship recipient – growing up as an LGBTI+ person in the Latrobe Valley wasn’t always easy.
Unleashing the power of innovation
What do a civil engineer, a concert pianist, and a marketing creative have in common? They’re our Entrepreneurs in Residence – three people charged with coming up with unconventional solutions to the future’s problems.
What it means to put the customer first
For almost two centuries, AGL has been focused on innovating to enhance the lives of Australians. Our Chief Customer Officer, Christine Corbett, explains how this is central part of our FY20 results.
Charting the pathway to the future
Our strategy and our Climate Statement come together in the belief that Australia’s energy future will be affordable and smart. Importantly, it will be low emissions based, helping tackle climate change.
Strong communities, through crisis
Our Community team is made up of unique people who talk to communities and ensure their ideas and issues are heard. But what happens when communities are shut down by COVID-19 restrictions? You find a solution.
Volunteering the WA way
Volunteering is vital always – but never more so than in the middle of COVID-19, when communities and charities are doing it tough. Our WA team is leading the way – and it’s reaping unexpected benefits.
Volunteering…virtually
Through COVID-19 and the recession, charities are forced to do more with less. Our people are finding innovative solutions to continue supporting the causes that are important to them – like virtual volunteering to help those experiencing homelessness.
Tech careers in focus: mum’s the word
Balancing your career and your responsibilities as a parent is tough – and that was before the COVID-19 pandemic. Nat Pinder interviewed for a job while seven months pregnant – and as the best candidate for the job - she got it.
Breaking the cycle of poverty
Education is key to breaking the cycle of poverty. One of our strategic partners, The Smith Family, helps young Australians from disadvantaged backgrounds succeed at school, so they can create better futures for themselves.
generating-flexible-solutions
Perth Energy’s 120 MW Kwinana Swift Power Station underwent some delicate maintenance recently… involving us physically lifting the entire generator out of its housing. Have a look inside.
Listening to our communities
As an essential service provider and a large employer in regional communities it’s important that we create shared value by partnering with the communities where we operate. We’ve asked them what they think and what they’d like to see from us.
Supporting our graduates and apprentices
COVID-19 has disrupted the way many of us work. How do we balance making sure our people are safe – while making sure our graduates and apprentices aren’t disadvantaged by circumstances out of their control?
Helping diverse communities take charge of their energy
We’re partnering with Voices for Power to help improve energy literacy within culturally and linguistically diverse (CALD) communities.
AGL families supporting one another
Many of us are currently balancing work, parenting, and remote schooling due to the coronavirus (COVID-19) pandemic. Even Mother’s Day looked a little different this year!
Protecting our people and our assets
Safety is our number one priority on our generation sites. That’s why we put in place wide-ranging measures to stop the spread of COVID-19 onto our sites, which generate power for millions of Australians.
Safety under the toughest conditions
As an essential service provider, our people work in some of the toughest places on Earth – like the isolated, remote, 50°C Cooper Basin. But be it there, or in your home or business, safety is paramount.
In their words: COVID-19 and the contact centre
COVID-19 has sent shockwaves around the world. A major concern for employees and employers alike is: how can we best protect people while they do their jobs?
Anzac spirit lives in all of us
Tomorrow is Anzac Day, a day when we remember all Australians and New Zealanders who have served in wars, conflicts, peacekeeping, and disaster operations – especially those who have paid the ultimate sacrifice.
Finding the new normal
We're all feeling the burden of these challenging and uncertain times. As governments and businesses introduce new measures to prevent the spread of the pandemic, many of us find ourselves pondering the increasingly personal impacts of this 'new normal' – particularly those with caring responsibilities.
Investing in the future of work
Over the past few weeks, working from home has become the norm for millions of people around the world.
We’re here for our customers
It’s an unusual time for all of us. We know many of our customers are faced with an uncertain future as a result of the coronavirus (COVID-19) pandemic, which in many cases comes with increased financial stress.
Buddying up at Mount Beauty
The impact of the COVID-19 pandemic is beginning to be realised across the world – but people in Australian communities are stepping up to the crease to lend their mates a hand – however they can. One of those people is one of our people – Gary Cox, Business Improvement Specialist in our operational division.
Taking control at Torrens
We’re working responsibly and following the best advice from the government and medical authorities on COVID-19. Many of our people have roles that allow them to work from home, and those people are working remotely. But many of our people need to be on site to do their jobs and can’t work from home. Amanda Richardson is one of those people turning up at site to keep the lights on for millions of Australians.
Devils in the details
While AGL operates some of the biggest solar farms in Australia, there’s no doubt the smaller projects can have a big impact too – like the solar and battery system on the Devil Ark conservation facility in remote NSW.
People-powered progress at Mount Beauty
How often do you find a mother and son working together in the new renewable energy sector? Well, that’s what Marion and Ken Birt do – and it works for them.
Developing shared value with our communities
Generating energy for millions of Australians means AGL has operations in local communities across Australia - from the Western Downs to the Latrobe Valley, Mount Beauty to the Hunter Valley, and Torrens Island to Broken Hill.
How our people are helping communities recover and rebuild
The devastating bushfire season has been unprecedented. Our communities on the eastern coast have now endured three extreme weather events back to back. There's been drought, the wide-spread bushfires, and – most recently – heavy rain and floods.
The digital meter revolution
As the energy mix in Australia continues to evolve to incorporate the rapid growth of renewable generation, new technologies are required to support, enable, and push us into the future. While this technological evolution can be as large in scale as turning cities that mine the earth into cities that mine the sun, it can also be much closer to home – like the evolution of the humble electricity meter.
Shining a light on our people
As an essential service provider and one of Australia’s oldest companies, we take our role in in the community seriously. We’re committed to our purpose, ‘Progress for Life’, which is a relentless determination to make things better for our customers, our communities, our planet, and our economy.
People-powered progress at Torrens and Barker Inlet Power Stations
AGL has a long history in Australia – we’re 184 years old. And for many people, it’s almost a family business – just ask Jim and Jonathan Schroeter.
People-powered progress at Silverton
Broken Hill is one of the oldest cities in Australia. The Silver City has been a mining town for more than a century. And according to AGL’s Adam Mackett, Broken Hill and nearby Silverton are going to continue being mining towns for decades to come – but they’re going to mining something very different.
Bushfire relief – we’re in it for the long run
The past few months have been tough. We have all been touched by the bushfires – no matter how far from the firefronts we may be, it is impossible to not be moved by the scenes spread across the news and on social media – and, for some, right on their doorstep.
Lighting up Christmas
It’s beginning to look a lot like Christmas… but how much energy does it take to light up all those Christmas lights? And more importantly, just how many Christmas lights could we light up?
Listening to our Customers
Our customers are at the centre of all we do at AGL. When they need to reach out to us, we’re focused on making that experience as simple and efficient as possible. Hear from our Chief Customer Officer, Christine Corbett , on what we’re doing.
Ending domestic violence
Today is the United Nations’ International Day for the Elimination of Violence against Women. As a company with 3.7 million customers and 3,700 employees, we have the power to make a real impact towards achieving respect and equality for all – which is why we must speak up to stamp out Family and Domestic Violence (FDV) in Australia.
Knifeless splice at Loy Yang A
More than 30 km of heavy-duty conveyer belts support the Latrobe Valley’s Loy Yang A power station in Victoria – and invariably, these conveyer belts get damaged and have to be repaired. The 50-80 repairs – or belt splices – that are completed each year are carried out by contractors from Belle Banne Conveyer Services. After a spate of knife-injuries at parent company Fenner Dunlop, they asked – is it possible to make these repairs without knives, and decrease the injury rate?
Inspiring the energy leaders of the future
Diversity in our ideas and our people is important – but more than that, it’s vital to foster viable career pathways that the best and brightest of the next generation want to pursue. That’s why we’re connecting with young STEM students and leaders – the innovators who will shape the world’s technical, social, and commercial future. We’re also leading the way when it comes to improving gender equality in energy.
Fast and flexible energy from Barker Inlet Power Station
The influx of utility-scale renewables and rooftop solar means there’s a greater need for highly flexible firming energy sources which can be activated at a moment’s notice during times of high demand. The Barker Inlet Power Station (or BIPS) is nearing the final stages of construction, and it exemplifies this firming capacity.
Charting the course for energy consumers
We’ve released our first Energy Charter Disclosure Report on our performance against the five guiding principles of the charter. But how does the Energy Charter benefit everyday people and communities?
Supporting STEM Sisters at AGL Loy Yang
It’s important to encourage the next generation of STEM superstars to follow their dreams. AGL Loy Yang hosted a group of Year 10 girls from Traralgon Secondary College and Lowanna College onsite and gave them a unique opportunity to see the inner workings of one of Victoria’s largest power station.
Spotlight on Mount Beauty Community
This is Mount Beauty. We’ve been operating in this amazing part of Victoria since 2005, and we’ve created a close relationship with the community there. Investing in energy generation is a priority for us - but equally important is supporting the community and what matters to them.
Change normal: you can’t be what you can’t see
Meera Shanaaz Aneez has spent 20 years in technology – and now she’s inspiring young women to enter STEM too. Her work and life is featured in this month’s edition of the Australian Women’s Weekly as part of the 2019 Women of the Future awards.
Supporting country women
As an essential service provider, with most of our operational sites in regional and country areas, AGL is committed to supporting our farmers. We’ve partnered with the University of the Sunshine Coast and Lifeline to bring to life real stories of country women living through drought and adversity.
Follow your dreams – no matter what
Graduate electrical engineer Junieta Sequeira knew she wanted to be an engineer – and chased that dream, despite the protestations of her family and friends. Now she’s championing diversity at AGL.
Engaging the community on what matters to them
Our Staying Connected program is for the benefit of vulnerable customers but it’s only going to be of benefit, if the community is aware of it. That’s why we proactively engage on the issues that matter to our customers, like last week’s ConnectEd session hosted by Uniting Communities in SA which was translated into four different languages.
From glitch to glory: lighting up Sydney 2000
It’s one of the most iconic scenes in Australian sporting history – but a heart-stopping glitch added some extra drama to the Sydney 2000 Opening Ceremony. Find out how a small group of AGL engineers were involved in this infamous moment.
Powering Pride in Gippsland
The Gippsland Pride Cup is in its third year – and more exciting and popular than ever before. Especially in regional areas, sports clubs are places where young people can feel a real sense of belonging – and it’s vital to support that.
Why we’re taking action to address family and domestic violence
When it comes to family and domestic violence, we refuse to be bystanders. We are committed to leading by example and changing normal so we can address this devastating issue.
Giving customers greater control with Energy Alerts
Want to keep on top of your energy usage with your voice? You can now link your AGL account to Amazon Alexa or the Google Assistant and enable notifications.
Change normal: Molly’s path to AGL
Electrician Molly Miller’s gone from being daunted by her all-male classes – to inspiring other young women to consider careers in STEM. Read more about her inspirational story.
Energy Advice Packs
AGL’s corporate responsibility program, Energy for Life, builds on AGL’s local community engagement strategy and seeks to make a genuine contribution to the wider community. The program aims to positively respond to emerging sustainability risks, especially with respect to energy-related financial hardship in the community.
Introducing AGL PUMP
In response to feedback from our Commercial and Industrial (C&I) business customers, we have developed AGL PUMP (Power Up Modular Purchasing) - a flexible, innovative, digital platform for our business customers to manage their own energy procurement.
Solar powered Easter eggs
We all know about (and expect) the increased energy that comes with eating chocolate, but have you ever thought about the amount of energy it takes to make it? It takes a lot of cooling to keep Easter eggs at the perfect eating temperature. That’s why Heritage Fine Chocolates (now Darrell Lea Chocolates), have installed AGL solar panels at their Rowville factory - reducing their energy costs and emissions.
A priceless experience
Working flexibly and taking the parental leave available to you could be one of the best things you ever do! We’re proud to share how our very own Mark Ferris has embraced his important role at home and at work.
Using data to make better decisions
Data and analytics are critical for AGL’s success – in enabling growth opportunities, building trust and helping us respond to an industry that is always changing, where technology is transforming the way customers engage with us.
Better the balance, better the world
#IWD offers us the opportunity to celebrate the social, economic, cultural and political achievements of women around the world. This year, the day calls for us to accelerate towards gender balance, with the theme #BalanceforBetter.
Investing to help energy affordability
Making energy more affordable for our customers, particularly those struggling to pay their bills, is a top priority for AGL. Find out how we’re investing our money for the benefit of our customers and the community.
Recognising a local hero
We’re committed the safety of our people and the communities we operate in. This responsibility for community safety shone through one rainy day last year, when our Production Operator at Camden, Blake Collins, rescued a family involved in a car accident.
Solar and then some…
Late last year AGL awarded numerous community grants for the installation of rooftop solar panels. One of the recipients of this grant was the McLaren Vale District War Memorial Hospital. A knock-on effect of the AGL grant was that state funding previously slated for a rooftop solar panels for the Hospital could now be repurposed for additional benefit to the hospital.
Supporting what matters to our communities
AGL’s Camden Gas Project Local Community Investment Program invests funds back into the community, for the community. Supporting community initiatives, projects and events that matter to the people in the Macarthur.
We can achieve more, together
With a shared goal to progress the culture and develop solutions to deliver energy in line with community expectations, AGL is proud to be a participant in the first whole-of-industry initiative called The Energy Charter.
A history fuelled by innovation
Proudly Australian for over 180 years, we’re committed to providing safe, sustainable and affordable energy. And with an innovative spirit fuelling our journey, we’ll keep working hard to meet the needs of our customers and the community
How does flexibility work for you?
A flexible workplace fosters innovation, and better reflects the needs and priorities of the community and our customers. We’re proud to share how our very own Nichola Miles has embraced workplace flexibility.
The importance of addressing affordability
As an essential service provider, we have a responsibility to take a multi-pronged approach to affordability – addressing not just the ‘now’ in terms of prices & assistance, but also by tackling longer-term affordability by increasing supply.
Trading sunshine with AGL Solar Exchange
While Australia is leading the way in the installation of rooftop solar systems, there are many people who can’t put panels on their roof. This could be because they are renting, living in an apartment or a home without a suitable roof, or there may be financial constraints preventing the investment.
Powering our community
AGL’s ‘Powering our Community’ is all about encouraging our people to get to know and support their local community.
Empowering business with energy efficiency
Energy prices and lowering lower carbon emissions would have to be amongst the most talked about topics for 2018. In Australia, a lot of this conversation has revolved around where and how energy is generated.
Building our best workforce
Our people are our greatest asset – that’s why we’re investing in making AGL a great place to work.
How energy retailers can be disruptors too
AGL was recently recognised at the Australian Computer Society (ACS) Digital Disruptor Awards for delivering industry-leading digital experiences, products and services for our customers.
AGL supporting what matters most to our people
Since 2003, AGL’s ‘Energy for Life’ program has provided avenues for our people to support causes that they are passionate about.
Rewarding and harnessing the collective power of customers
The Peak Energy Rewards programs kicks in during periods of high demand. Offering a financial incentive for customers to electively reduce their electricity consumption for short periods of time to collectively lessen the load on the electricity grid.
One Stop, One Story Vulnerability Hub
The ‘One Stop, One Story Vulnerability Hub’ acts as a connector, bringing the available support to the person rather than them having to seek it through complex pathways, over and over again.
Transforming to a renewable hub
Our commitment to a progressive energy future is as evident as ever in Broken Hill and Silverton where the city has transformed to a renewable energy hub. A heritage city that used to mine the earth, is now mining the sun and wind for energy.
Flexibility works
The one thing you need to know about flexibility? The fact that there is no ‘one thing’, because we all have different priorities, experiences and commitments and that means there is no template that will allow everyone to be their best selves at home and at work.
Demystifying demand response
With ongoing debate about the National Energy Guarantee, there has been a bit of discussion about the merits of ‘demand response’. Demand response is a way to help reduce individual customer bills, improve reliability and reduce the average cost to supply electricity to all households and business.
Our response to the AEMC report on retail competition
On Friday 15 June, the Australian Energy Market Commission (AEMC) released the Retail Energy Competition Review.
Diversity and inclusion is part of our DNA
For the second year in a row, AGL was awarded the prestigious Gold Employer status for LGBTI inclusion.
Submission to AER on draft benefit change notice guidelines
On 21 May, AGL made a submission to the Australian Energy Regulator (AER) in response to its draft benefit change notice guidelines.
Submission to AEMC National Energy Retail Amendment (advance notice of price changes) rule consultation
On 25 May 2018, AGL made a submission in response to the Australian Energy Market Commission’s (AEMC) National Energy Retail Amendment (advance notice of price changes) rule consultation.
Submission: National Energy Retail Amendment (Advance notice of price changes) Rule 2018
National Energy Retail Amendment (Advance notice of price changes) Rule 2018.
Submission: Proposed rule change - advanced notification of price variation
On 13 April 2018, AGL made a submission in response to: Proposed rule change - advanced notification of price variation.
AGL Energy Insights
Enabling customers to take control of their energy use is a positive step in the innovation of energy retail.
Submission to Treasury's Paper Bill Fee RIS
In November 2017, Treasury released a Consultation Regulatory Impact Statement (RIS) on Paper Billing and the associated fees charged to..
Submission in response to the ESC's draft Guidance Note on the Payment Difficulties Framework
The Australian Bureau of Statistics released the ‘yes’ result of Australia’s marriage equali survey today.
Submission in response to the NSW Government's changes to the NSW Social Code
AGL's recent submission in response to the NSW Government's changes to the NSW Social Code.
Employee engagement - creating a great place to work
AGL recognizes that maintaining a high level of employee engagement is key to attracting and retaining talented people and, ultimately, for the...
Health and safety
At AGL, health and safety is central to everything that we do. In fact, ‘safety and beyond’ is one of our four core values.
Responding to family and domestic violence
In recognition that individuals, organisations and communities must all play a role in changing the way we support people impacted by family and domestic violence, AGL’s integrated domestic violence policy supports our people and customers who are impacted by domestic violence.
FY17 sustainability report: energy prices and affordability
AGL’s FY17 Sustainability Report covers a range of matters of particular interest to our customers. One of these is energy prices and affordability.
Thriving Communities Partnership: AGL commits as Founding Partner
AGL is pleased to support the Thriving Communities Partnership (TCP) as a Founding Partner.
AGL extends paid parental leave from 14 to 20 weeks
On the United Nations' Global Day of Parents, AGL today announced it will be extending paid parental leave from 14 weeks to a maximum of 20 weeks for employees who are the Primary Carer.
The True Value of Corporate Volunteering
As part of AGL's corporate citizenship program, Energy For Life, we provide paid workdays for employees to volunteer their time and skills to a community group or cause of their choice.
AGL signs on as West Coast Eagles Partner
AGL Energy Limited (AGL) last week reinforced its entrance to the Western Australian market by announcing a partnership agreement with the West Coast Eagles.
Proudly Powering Diversity
AGL is proud to announce a new three year partnership with Midsumma to help shine the light on Victoria's diverse gender and sexuality communities.