Terms and Conditions
Energy
View the details of our policies, terms and conditions specific to all AGL energy customers.
Policies, terms and conditions for AGL residential energy customers.
- Bill Smoothing Terms and Conditions
- Information for Solar Customers
- Solar Feed-in Terms and Conditions (Victoria) (PDF) - effective from 8 November 2023
- AGL Rewards membership Terms and Conditions
- AGL Connect bonus offer Terms and Conditions
- Carbon Neutral Terms and Conditions
- Peak Energy Rewards Terms and Conditions
- APA Terms and Conditions
- Instalment Plan Terms and Conditions
- Staying Connected Terms and Conditions
- Insurance for AGL Customers - important information
- AGL & Honey Oct 23 Promotion Terms and Conditions (PDF)
- The Good Guys offer Terms and Conditions (PDF)
- Refer a Friend Terms and Conditions (PDF)
Policies, terms and conditions for AGL SMB energy customers.
Policies, terms and conditions that may be relevant to large AGL energy customers.
Additional information and terms and conditions for residential and commercial solar customers.
See terms and conditions for AGL Virtual Power Plant customers.
Policies and terms applicable to customers of Click Energy prior to 5 April 2021.
- Click Energy Privacy Policy (PDF)
- Click Energy Family Violence Policy (PDF)
- Click Energy Market Retail Contract Terms and Conditions (PDF)
- Click Energy Standard Retail Contract Terms and Conditions (PDF)
- Click Energy Hardship Policy (PDF)
- Click Energy Complaints Process (PDF)
- Click Energy FiT Terms (NSW) (PDF)
- Click Energy FiT Terms (VIC) (PDF)
- Click Energy FiT Terms (QLD) (PDF)
- Click Energy FiT Terms (SA) (PDF)
Policies and terms applicable to customers of Powerdirect prior to 15 October 2022.
Last update - 8 November 2023
- Acceptable Use Policy
We clarified the extent to which the policy applies, and we refined what would be considered a breach of the policy. - AGL Telecommunications Customer Terms
We made favourable changes and provided more clarity by making our terms easier to understand. For example, we removed your obligation to indemnify us, and we clarified your rights when we make changes to our terms.
Here are some other policies and agreements that apply to our telecommunications customers. We may amend these from time to time, so check back here for the latest version.
Recent changes - 8 November 2023
- Direct Debit Request service agreement
We clarified how and when we’ll notify you about changes to the terms of this agreement, and we clarified what your rights are when the terms of this agreement are varied. We also clarified what kind of fees may be payable to us when there aren't sufficient funds in your account.
- AGL Device Payment Plan Terms and Conditions
We clarified our responsibility for products you've purchased from us, to make it clearer whether it's us or you who are responsible.
- Complaints Handling Policy
We made it clearer how we prioritise and escalate customer complaints and how we’ll notify you about the prioritisation or escalation of your complaint.
- Financial Hardship Policy
We clarified how you can apply for the Financial Hardship Program.
Access Critical Information Summary and promotional terms
- Key Facts Sheet (fixed line) (PDF)
- Key Facts Sheet (fixed wireless) (PDF)
- Critical Information Summaries
- Priority Assistance for Life Threatening Medical Conditions
- Customer service guarantee waiver
- AGL nbn internet offer terms (PDF)
Archived Critical Information Summary and promotional terms
- AGL Comnect DS244WTV Modem Warranty (PDF)
- AGL NetComm NF20MESH Modem Warranty (PDF)
- Amazon Prime and Carbon Neutral offer Terms and Conditions (PDF)
- AGL nbn® Saver Terms and Conditions
- AGL nbn® Saver Bundle Offer and Competition Terms and Conditions
- AGL nbn® Fibre Upgrade promotion offer (PDF)
- AGL nbn internet and energy bundle & eero device offer for Home Super Fast and Home Ultra Fast (PDF)
- AGL nbn internet and energy bundle & eero device offer for Home Fast (PDF)
- AGL eero device offer (PDF)
- AGL nbn internet and energy bundle (PDF)
Access Critical Information Summary and promotional terms
Archived Critical Information Summary and promotional terms
- Critical Information Summary
- AGL Mobile Sim Promotion Terms & conditions
- 3 Months FREE Plan Fees Promotion Terms & Conditions
- AGL Mobile Bonus Data Promotion Terms & conditions
- 50% off Mobile Plan Fees Promotion 2022 Terms
- 50% off Mobile Plan Fees Promotion Terms - 4G
- 50% off Mobile Plan Fees Promotion Terms - 5G
- AGL Mobile 4G Sim Extra Small Promotion Terms & Conditions (PDF)
- AGL Mobile 4G Sim Promotion Terms & Conditions (PDF)
- AGL Mobile Sim Promotion Terms & Conditions (PDF)
- AGL Large Plan Promotion Terms and Conditions (PDF)